Stupid Vendor

Last week had been a crazy week for me. Mainly because:
1. I had a partnership exam which I dont really understand the concept, the HW. Basically I was clueless. But this nothing compares to what I will describe below.

2. I ordered graduation stoles for BAP for a banquet event on Friday. I basically had ordered this stuffs since April 23, the day that we closed the name list. Before that I have called the vendor if my event is on 5/13 (I put it 2 days earlier to allow some cushion, it's actually 5/15), when is the last day I should order and the type of shipment etc etc. So they said I should choose 2nd day air through UPS if I order on 4/23. So that's what I did. Anyway, this is what happened:
1. last Monday, I called the vendor making sure that they have already shipped the stuffs because I expect the stoles to arrive on Wednesday 5/13. But they said they are going to ship it that night.
2. on Tuesday, I called them again for tracking number since I assume they have shipped it last night. And yet, the answer I got was they are going to ship it on Tuesday night. Ok since, I thought that my event is still 3 days away, and I choose 2nd day air, at least it will arrive on Thursday. So I am kind of ignorant at that time.
3. on Wednesday, I called them again to ask the tracking number. And they said the shipping department forgot to ship yesterday and they are going to ship today with overnight shipment. I trusted them. So I let them go.
4. on Thursday, I expected the stuffs to arrive at my house. Eager to know, I called them again of when it will arrive. Again, I asked for the tracking number. It took hours for them to find the tracking number, bla bla bla. They gave stupid reasons that UPS did not scan the stuffs so maybe it get lost somewhere. I began to feel the stress. I told Richard about this. He was kind and helpful that he called the vendor and ask for the manager to resolve the issue. The event is tomorrow and we cannot afford to have it delayed again. We felt very skeptical about this. So richard was very angry and make sure that we'll get the stuffs tomorrow by 10am. To make the story short, at 3pm, they remade the stoles. And I received the invoice. Luckily, I noticed a mistake in some color for officers' stoles. It should be red and they put it as blue. So richard called them again. And they remade some of the stoles to the correct color. And they assured us that it will arrive Friday morning.

Anyway, I got the package in the morning as I drove to the UPS center. But u know what, one of the stole's right side is blank (missing BAP letters on it) so I called them again bla bla. They are going to ship it next week. Really, they have a bad operation, customer service (I think they lied). I would give them 0.5 star out of 5. 0.5 because of their effort in getting it done..well at least.. on time..after being bugged, scolded, called many many times.
Btw, I ordered the stoles in this website.

This is the picture of the stoles I ordered.